Data Deletion Request

Last updated: February 16, 2026

1. Your Right to Data Deletion

At Forest Springs Resort, we respect your privacy and your right to control your personal information. You may request the deletion of any personal data we have collected about you at any time. This includes data provided through our website, booking systems, email communications, or SMS opt-ins.

2. What Data Can Be Deleted

Upon a verified request, we can delete the following personal information:

• Full name and contact details (email, phone number)
• Booking and reservation history
• SMS opt-in consent records
• Email subscription preferences
• Website analytics data linked to your identity
• Any other personally identifiable information stored in our systems

Note: Certain data may be retained where required by law, such as financial transaction records for tax and accounting purposes, or data necessary to resolve disputes or enforce our agreements.

3. How to Request Data Deletion

To request the deletion of your personal data, please contact us using one of the following methods:

Email: hello@forestspringsresort.com

Subject line: "Data Deletion Request"

Please include the following information in your request:

• Your full name
• Email address associated with your account or booking
• Phone number (if applicable)
• A brief description of the data you would like deleted

4. Identity Verification

To protect your privacy, we may need to verify your identity before processing a deletion request. We may ask you to confirm details associated with your account, such as your email address, phone number, or booking reference number. We will never ask for sensitive information such as payment card numbers during this process.

5. Processing Timeline

We will acknowledge your request within 48 hours and complete the deletion within 30 days of receiving a verified request. If additional time is needed due to the complexity of the request, we will notify you of any delays and the reason for the extension.

6. Effects of Data Deletion

Please be aware that once your data is deleted:

• You will no longer receive SMS or email communications from us
• Past booking history and preferences will be permanently removed
• Any loyalty or promotional benefits tied to your account may be forfeited
• This action cannot be undone

7. Third-Party Data

If your data has been shared with third-party service providers (such as booking platforms or payment processors), we will make reasonable efforts to notify those parties of your deletion request. However, we cannot guarantee deletion from systems outside of our direct control. We encourage you to contact those services directly for their own data deletion procedures.

8. Contact Information

If you have questions about this policy or your data deletion rights, please contact us:

Forest Springs Resort Email: hello@forestspringsresort.com